If the idea of sitting across from your former partner in a mediation session make your stomach turn, consider shuttle mediation.
Safe, private, trauma-informed options exist, and shuttle mediation is designed specifically for situations like yours. We understand that your safety and emotional wellbeing come first, and we’re here to guide you toward the approach that feels right for you.
Ready to explore your options safely? Contact us today for a confidential 15-minute consultation about shuttle mediation and the pathways available to you.
What is shuttle mediation?
Shuttle mediation is a specialised form of mediation where you and the other party remain in separate rooms or virtual spaces throughout the entire process. The same Family Dispute Resolution (FDR) framework applies as in a traditional joint session; the difference is how communication is managed.
Each party is placed in a separate private space, either different rooms on-site or virtual breakout rooms online, so you don’t have to see or speak directly to the other person.
Your mediator, Andrew, acts as the go-between, “shuttling” information back and forth. His role is to filter, reframe, and regulate communication so the discussion remains calm, clear, and constructive.
During the session, Andrew will:
- Translate emotionally charged statements into neutral, solution-focused language
- Summarise key points so neither side feels overwhelmed by detail or tone
- Clarify misunderstandings and highlight areas of agreement
- Keep track of offers, counter-offers, and priorities so the process moves forward efficiently
Between each “shuttle,” you’ll have private time to process what’s been said and what you’ll say next. This approach reduces emotional stress and avoids direct confrontation. Most importantly, it ensures both voices are heard equally.
Learn more about the mediation process
When shuttle mediation is the best option
Shuttle mediation is particularly beneficial when you’re dealing with:
- Past or current family violence or intimidation
- Significant power imbalances between parties
- High emotional distress or anxiety about direct contact
- Communication breakdown where face-to-face interaction would be counterproductive
- Cases where one party feels unable to speak freely in the other’s presence
The benefits extend far beyond physical safety. This format gives you time to process information without pressure. You can consider your options carefully and respond thoughtfully rather than reactively. You’re able to participate fully in family mediation without feeling emotionally overwhelmed.
Safety screening and exemptions in mediation
Before any mediation begins, our experienced mediator, Andrew, conducts thorough individual intake interviews with each party. In these confidential, one-on-one conversations, you can talk openly about your history, concerns, and what would make the process feel safe for you.
We look at risk and consider emotional readiness, power dynamics, and practical safety measures, such as:
- Separate arrival and departure times
- No shared waiting areas
- Remote or online participation
- Support people or advocates present
If mediation could place you at risk, we’ll explain your eligibility for a Family Dispute Resolution exemption, so you can go directly to court without penalty. You’ll always be informed about your options and supported to choose the safest pathway, whether that’s shuttle mediation, exemption, or another resolution method.
Circumstances that may warrant an exemption include:
- Recent or ongoing family violence
- Situations where domestic violence and mediation would pose a risk to your safety
- Cases involving child abuse or neglect
- Urgent parenting matters requiring immediate court intervention
Alternative dispute resolution pathways
If shuttle mediation isn’t the right fit for your situation, several other family mediation options can help you reach resolution while prioritising safety and your children’s best interests:
Collaborative practice: A voluntary process where both parties work with their own collaboratively trained lawyers (and often other professionals like counsellors or financial advisors) to reach an agreement without going to court. All discussions happen in a supportive, transparent environment, with a shared commitment to avoid litigation.
Court Proceedings: When safety concerns are paramount or other pathways haven’t worked, court may be the most appropriate option. Even then, the court often encourages parties to continue attempting resolution through mediation or other alternative dispute resolution methods.
Trauma-informed mediation
Trauma affects how we communicate, process information, and make decisions. When you’ve experienced family violence or significant conflict, your nervous system may be on high alert. This makes it difficult to think clearly or advocate for yourself effectively during mediation.
Our mediator is trained in trauma-informed shuttle mediation practice, which means we:
- Recognise how trauma impacts your ability to participate in mediation
- Pace sessions according to your emotional capacity
- Create emotionally safe spaces where you feel heard and respected
- Avoid triggering language or situations that might cause distress
How to know what’s right for you
Choosing the right dispute resolution pathway can feel overwhelming, especially when you’re already managing the emotional weight of separation. Here’s what we encourage:
Seek guidance early. You don’t need to wait until you’re required to attend Family Dispute Resolution. Speaking with a qualified mediator early in your separation can help you understand your mediation options, assess safety considerations, and plan the most appropriate pathway forward.
Be honest about your concerns. Your fears about confrontation or safety are valid and important. Sharing them openly during your intake interview ensures we can tailor our family mediation approach to your specific needs, including shuttle mediation services if appropriate.
Ask questions. If you’re unsure whether shuttle mediation is right for you, or if you qualify for an exemption when domestic violence and mediation concerns arise, ask. We’re here to provide clear, honest information that helps you make informed decisions about your family’s future with prompt responses to your questions every step of the way.
Remember that reaching out doesn’t commit you to anything. An initial consultation is simply a conversation about what’s safe and suitable for your situation. There’s no pressure to proceed with shuttle mediation or any mediation if it doesn’t feel right.
We believe in empowering you with information and options, not pushing you toward a particular pathway. Our streamlined approach delivers expert guidance at accessible rates, ensuring quality support is within reach when you need it most.
Shuttle mediation FAQs
Do I have to be in the same room as my ex-partner during mediation?
No. Shuttle mediation is specifically designed to keep you and the other party in separate rooms or virtual spaces throughout the entire mediation process. Your mediator moves between these spaces to facilitate discussion, ensuring you never have direct contact. This approach maintains your safety and emotional wellbeing whilst still allowing for meaningful conversations to occur.
What if I’ve experienced domestic violence, can I still participate in mediation?
If you’ve experienced family violence, you may qualify for a safety-based exemption from mandatory Family Dispute Resolution, allowing you to proceed directly to court. However, shuttle mediation can sometimes provide a safe alternative when domestic violence and mediation concerns exist. Our mediators conduct comprehensive safety assessments during individual intake interviews to determine the most appropriate and protective pathway for your specific circumstances when domestic violence and mediation intersect.
Is shuttle mediation like traditional mediation?
Yes, tit follows exactly the same Family Dispute Resolution framework as face-to-face mediation. Any agreements reached can be formalised through consent orders. The confidentiality provisions remain identical, and if needed, we can provide you with a Section 60I certificate to proceed to court. Your safety doesn’t compromise the legal validity of the mediation process.
Can I bring a support person to sessions?
Yes, but only if the other party/parties agree. If having a trusted support person present would help you feel safer and more comfortable during family mediation, we can usually accommodate this. Discuss your support needs during your initial intake interview, and we’ll work with you to create the most supportive shuttle mediation environment possible.
What happens if we can’t reach agreement through shuttle mediation?
If agreement isn’t possible through family mediation, your mediator will provide you with a Section 60I certificate, which allows you to file court proceedings. The certificate confirms you’ve made a genuine effort to resolve matters through Family Dispute Resolution. We’ll also discuss other pathways that might better serve your situation beyond shuttle mediation.
Find resolution without confrontation
Your safety and emotional wellbeing matter. If fear of confrontation has been holding you back from exploring resolution options, shuttle mediation offers a trauma-informed, protective alternative that keeps you separate while still working toward positive outcomes for your family.
If you’re unsure whether family mediation is safe or right for your situation, contact Lander Family Reports & Mediations for a confidential consultation. We’ll guide you toward the safest, most supportive path forward.
DISCLAIMER – The information provided in this blog is general and does not consider your individual legal needs or objectives. It does not constitute personal advice and is for informational purposes only. We recommend seeking out professional and independent legal advice from qualified Australian lawyer to advise on your individual situation before acting on any information contained below. Lander Solicitors Queensland and Lander Family Reports and Mediations accept no express or implied liability for negligence or contractually for reliance on any information provided. Liability limited by a scheme approved under Professional Standards Legislation.
